Service Organization Management Software, Hardware, Services and Research Papers

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General Guidelines for Building Effective Service Catalogs by Global Knowledge

December 06, 2011 - (Free Research) In this white paper, find out how to realize the benefits of service catalogs by following ITIL guidelines and tips from organizations that have successfully implemented service catalogs.

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Creating the hybrid organisation: Making public and private sector organisations relevant in the new economy by ComputerWeekly.com

June 15, 2010 - (Free Research) This paper aims to explore the role and relevance of organisations in a future defined by economic uncertainty, changing workforce demographics, globalisation and rapid developments in social and business technologies.

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