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Leveraging Social Media to Drive Retail Sales and Enhance Customer Experience by Wipro Technologies

December 17, 2009 - (Free Research) Read this article for an examination of three considerations for social media: social media driving revenue, customer experience and tracking and using social media measurement tools.

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Architecting Enterprise Social Computing for Business Value by NewsGator Technologies

October 01, 2008 - (Free Research) This paper builds a model of enterprise social computing by analyzing business goals. It builds the architectural components and the relationships between them by starting from a basic definition of social computing and the most common goals.

(WHITE PAPER)

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Coca-Cola Enterprises Selects Microsoft SharePoint Online to Advance Productivity by Microsoft

June 01, 2009 - (Free Research) Increasing competition motivated Coca-Cola company executives to launch a new strategic direction, mandating a platform to communicate and engage with all employees. It implemented a Microsoft-based hosted worldwide intranet with messaging and collaboration tools, which are accessible to all employees from any device.

(CASE STUDY)

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Preparing for the 2.0 World: How Enterprises Need to Think About Emergent Social Technologies by Sun Microsystems, Inc.

April 16, 2009 - (Free Research) Social technologies, commonly called Web 2.0, were originally used to describe consumer technologies that enable groups to organize and share information and media. But enterprises quickly caught on to the value of these easy-to-use tools for capturing and sharing ad hoc information that may otherwise not be documented.

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The Best of Both Worlds: How to Effectively Leverage Social Media Relationships with Real-Time Collaboration Tools by Citrix Online

August 19, 2009 - (Free Research) This eBook explores how organizations can connect and nurture relationships with prospects and customers by effectively leveraging social media and real-time collaboration tools.

(EBOOK)

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Customer Success Story: Charlotte County Public Schools Optimize WAN Performance with Blue Coat by Blue Coat

July 09, 2009 - (Free Research) Watch this webcast to learn about the challenges and successes of Chris Bress, Director of Learning Through Technology for a public school system in Florida, which serves 17,000 students.

(WEBCAST)

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Social CRM Comes of Age by Oracle Corporation

April 01, 2009 - (Free Research) Web 2.0. Collaborative computing. Social media. And now Social CRM. These terms are used interchangeably, and often, to describe the massive transformation taking place across organizations today. What strategies and tools do the newest CRM solutions provide to leverage this new reality? Read this white paper to learn more about Social CRM.

(WHITE PAPER)

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