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Customer Relationship Management (CRM) | Customer Service (General) | IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Enterprise Financial Management Solutions | Compliance Management/ Sarbanes-Oxley Compliance | Treasury / Cash / Risk Management | Budgeting, Financial Planning and Analysis | Customer Information Management/ Customer Databases | Data Security | Business Process Management (BPM)

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Security For Online Banking That Users Want and Will Pay For by PhoneFactor, Inc. February 03, 2009 - (Free Research) Read this paper to learn how security threats affect online banking customers, their current security levels and their interest in adopting more security measures. It discusses findings of a study conducted by Harris Interactive that examines how customers perceive the value of PhoneFactor, a unique phone-based authentication solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Data Center Facilities IT Handbook: Reinforcing IT and Facilities Relations by APC April 24, 2009 - (Free Research) Communication failures between IT staff and facilities managers have cost companies enormous amounts of money in lost revenue. This eBook discusses the importance of open communication between both groups, and also serves as a guide for IT pros looking for information on ensuring that their physical infrastructures support the data center. (EBOOK) VIEW ABSTRACT | GO TO

Align Finance with Lean Manufacturing: 9 Actionable Items by Infor September 2008 - (Free Research) This on-demand event identifies the incongruities and provides nine action items to align finance with Lean manufacturing, and reduce waste in accounting and costing. You'll learn 9 pragmatic recommendations for improving your lean performance results. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Dealing with Chaos: 4 Steps to Manufacturing Success by Infor September 2008 - (Free Research) Manufacturers must be prepared to recognize impending change as early as possible, assess the potential impact, determine the optimum strategy for dealing with the change, and implement that strategy in the most effective way possible. In this white paper you'll learn 4 steps toward developing chaos-tolerant business processes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Get the Facts on Information Availability: Essential Data Protection, Recovery and Resiliency for Banks by Vision Solutions January 2007 - (Free Research) The power of an information availability solution lies in its ability to transform any nonproductive, non-profitable downtime into the optimum level of value-producing business uptime. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Network Management Planning Guide by Blue Coat August 2008 - (Free Research) This E-Guide explains the changes in traditional network management and how Web 2.0, SOA, IMS and other application-heavy delivery platforms are changing the management requirements. (E-LEARNING TUTORIAL) VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL

Leading Bank Chooses DataFlux to Create More Accurate, Complete Risk Reports by DataFlux Corporation January 2009 - (Free Research) Read how one of the largest banks in the southeast chose DataFlux dfPower® Studio to review and compare multiple data sources simultaneously through data quality and data integration workflows. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Fortis Turkey by CA October 2008 - (Free Research) To safeguard the critical customer-facing and banking applications that rely on its network infrastructure, Fortis Turkey implemented a Network Management solution from CA. (CASE STUDY) GO TO CASE STUDY

Advent Portfolio Exchange Demo by Advent Software, Inc July 2008 - (Free Research) Learn more about this integrated portfolio and client relationship management system: an end-to-end solution for accounting and reporting, client servicing and marketing. (WHITE PAPER) GO TO WHITE PAPER

M1 by B & G™ ERP Program Aids Growth of UK Sophisticated Electronics Manufacturer - Fozmula Ltd by Bowen & Groves May 2008 - (Free Research) Fozmula's range of hydrostatic and tank contents gauges, partly gave rise to the decision to introduce a new system owing to the lack of a manufacturing module within their legacy system. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Q&A for Determining Whether Oracle Advanced Customer Services Is Right for You by Oracle Corporation December 2008 - (Free Research) Oracle Advanced Customer Services can be a valuable investment. Read this whitepaper to assess the level of services offered and help determine if this investment can benefit your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Achieving Rapid Data Recovery for Credit Union Core Processing Applications by Vision Solutions December 2008 - (Free Research) EchoStream for AIX is a proven solution to the data recovery problem that is in use at a variety of referenceable accounts today. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

8 Steps to Data Security Compliance by Symantec Corporation September 2008 - (Free Research) This report outlines specific steps that should be taken to evaluate and strengthen your data security processes, policies, and technology systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Is Your IT Infrastructure Reliable, Powerful and Cost-effective? by Oracle Corporation November 2008 - (Free Research) This whitepaper provides an overview of the challenges midsize organizations face, and how Oracle products can help them overcome those hurdles. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Research Management Solutions: Bringing the Benefits of Automation to the Front Office by Advent Software, Inc December 2008 - (Free Research) How does a firm or fund manager assess his/her research management needs and choose the best solution? This document helps by identifying pain points in the research workflow that RMS must address, describing how RMS supports investment process and decision making, and highlighting key features to consider when evaluating RMS solutions. (WHITE PAPER) GO TO WHITE PAPER

Portfolio Construction and Trading: Seven Key Factors in Evaluating Order Management Systems to Close the Gap by Advent Software, Inc January 2009 - (Free Research) This document examines the current state of Order Management Systems (OMS) portfolio management capabilities, identifies major challenges and "pain points" that firms encounter, and outlines seven system attributes needed to overcome them. (WHITE PAPER) GO TO WHITE PAPER

REI: Workforce Optimization and Management by Infor December 2008 - (Free Research) REI implemented Workbrain for Retail, a centralized, web-based workforce management solution as it is specifically designed to meet the complex challenges faced by retailers and provides a single-source solution for workforce optimization. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

What Is Cloud Computing? by Salesforce.com March 2009 - (Free Research) Cloud computing is a better way to run your business. Instead of running your apps yourself, they run on a shared data center. When you use any app that runs in cloud, you just log in, customize it, and start using it. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Surviving and Thriving in a Challenging Market: How Customer-centric Strategies Can Help Financial Services Firms Weather Market Volatility and Economic Uncertainty by Pivotal CRM, a CDC Software solution February 2009 - (Free Research) This white paper explains how financial services firms across the industry and around the globe can use customer-centric strategies and CRM tools to maximize the value and loyalty of their client base and gain insight into new areas of opportunity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Five Touch Points with SugarCRM®: Key Integration Points to Extend the Value of Your CRM System by SugarCRM Inc. June 2009 - (Free Research) Read this paper to learn all about integration between CRM solutions and other mission-critical business applications and the five examples of the most common integrations SugarCRM's customers make by leveraging SugarCRM's open source model and the resulting benefits SugarCRM's customers experience. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Information Drives Operational Excellence by Oracle Corporation December 2008 - (Free Research) Oracle Advanced Customer Services provides several different service offerings to help companies strike the right balance between performance, value, and cost. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Be Bold with Smart New IT Investments: 5 Valuable IT Investment Steps for Difficult Economic Times by PlanView, Inc. April 2009 - (Free Research) Now is the time for great companies and leaders to follow a different path which will result in great rewards in the future. With the right strategy your company can grow market share and come out of this recession stronger. Read on to learn five IT investment steps that you can use to assist in guiding your organization to make the right choices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Profiting from Absence Management: How to Cut the Costs of Employee Absences by Infor December 2008 - (Free Research) This paper explains how a decisive strategy and integrated systems will enable you to surmount the costly barriers now associated with employee absence management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Implementing ITIL Using the PMBOK Guide in Four Repeatable Steps by Global Knowledge January 2006 - (Free Research) This white paper provides an overview of the PMBOK® and the key process areas and functions within the IT Infrastructure Library. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Measuring The Business Value of IT by SAP America Inc September 2006 - (Free Research) Discover how to efficiently measure projected business value, increase the ROI of your SAP investments, and improve the overall worth of your IT initiative with a consistent methodology for both business and IT users. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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