CRM without Compromise: A Strategy for Profitable Growth by SAP America Inc. This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, more... >> Discover more offerings from SAP America Inc.

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Business Process Management (BPM) | Business Intelligence Solutions | Enterprise Resource Planning (ERP) | Customer Relationship Management (CRM) | Technology ROI Tools | Compliance Management/ Sarbanes-Oxley Compliance | Customer Service (General) | Manufacturing Solutions (Integrated) | Supply Chain Management | Treasury / Cash / Risk Management

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A Guide to the Value of Reliable Data in Insurance by DataFlux Corporation November 02, 2009 - (Free Research) Only when data is trusted can it be used in confidence in all insurance operational and analytical process activities. This paper examines the impact of unreliable data on insurance companies. It then defines the requirements needed to guarantee data reliability in insurance and offers a practical approach to creating and governing that data. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

HCL Insurance BPO Services Transforms Its Mainframe Environment to Reduce Costs by 75% and Improve Service Performance by Micro Focus UK October 27, 2009 - (Free Research) Following a Business Process Outsourcing agreement for the administration of Life and Pension products, HCL Insurance BPO Services, undertook a full analysis of the inherited infrastructure. A risk was identified with the third party mainframe used to host its CAPSIL insurance application. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

HEALTHsuite® - Claims Processing Software by RAM Technologies, Inc. HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

FACTS® CLAIMS & ENCOUNTERS™ by Ebix Health, Inc. January 2001 - (Free Research) FACTS® CLAIMS & ENCOUNTERS™ is a fully automated, real-time processing system for complete, online adjudication of medical, dental, vision, prescription drug, disability and COBRA claims and encounters. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Business Value of Compensation Management in the Insurance Industry by CSSI January 2007 - (Free Research) Changes in the insurance industry have generated a real need for effective, automated commissions and incentive compensation management solutions. This CSSI white paper describes some of the dilemmas carriers, MGAs, producers and support staff face, and it presents the advantages of using an automated system. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Efficiency, Effectiveness and Customer Loyalty in the Insurance Contact Center by Infor CRM July 2009 - (Free Research) Read this paper to learn how important an efficient and effective contact center is and how Infor CRM Epiphany Contact Center enables carriers to create a highly efficient, customer-centric, multichannel contact center, providing a better customer service experience and increasing customer loyalty. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Infor CRM Epiphany for Insurance by Infor CRM July 2009 - (Free Research) The market-leading Infor CRM Epiphany suite was designed with the needs of today's insurance companies in mind. It delivers what you need to execute a customer retention and growth strategy by delivering a single view of customer interactions across business. (BROCHURE) VIEW ABSTRACT | GO TO

Application Quality Lifecycle: Security, Functional and Performance Testing by Hewlett-Packard Company December 2007 - (Free Research) HP QAInspect delivers automated security information that QA professionals and software testers can access at any point in the application development process to identify and remediate potential security defects. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Real-time Shop Floor Integration, Simplified: The Right ERP System Can Make It Happen by IQMS December 2008 - (Free Research) The key to achieving cost-effective savings in the supply chain is to exchange information accurately and quickly in real-time. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

FACTS Defined Contribution System (FACTS DCS) - Advanced Technologies for Expert Health Claims Management by Ebix Health, Inc. January 2004 - (Free Research) FACTS DCS is the technology solution that deliver consumer directed health plan administration seamlessly within your health claims processing operations. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

How the Small Get Mighty: Manufacturing ERP Is Essential but Not Just Any ERP Will Do by IQMS December 2008 - (Free Research) As many SMMs are realizing, ERP is essential, although not just any ERP system will do, with the right ERP system in place, SMMs can get mighty and thrive in the face of bigger competition. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Securing Loyalty: Insurance Carrier Strategies for Optimizing Agent Retention and Productivity by CSSI December 2008 - (Free Research) Today, technology provides tremendous, previously untapped opportunities for a carrier to enhance the experience of channel members and ensures greater productivity. This paper describes the challenges carriers face in the area of loyalty and the ways technology enables carriers to address common agent frustrations in unprecedented ways. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success by Pivotal CRM, a CDC Software solution February 2009 - (Free Research) This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Introduction to Requirements - The Critical Details That Make or Break a Project by Global Knowledge December 2008 - (Free Research) This whitepaper will discuss the various kinds of information technology requirements, their importance, the different requirement types, the concept of requirements engineering and the process for gathering requirements. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The OSI Model: Understanding the Seven Layers of Computer Networks by Global Knowledge July 2006 - (Free Research) This paper explains each of the seven layers of OSI model, including their functions and their relationships, also it provide with an overview of the network process, which can act as a framework for understanding the details of computer networking. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Human Machine Interface (HMI) by AutomationDirect C-more touch panels provide a graphical interface designed to interchange and display graphics, animation and data to and from a PLC by merely touching the screen.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

The Path toward Pervasive Business Intelligence at Ferrari North America by Tableau Software December 2008 - (Free Research) Organizations in all industries and of all sizes are turning to business intelligence (BI) and data warehousing (DW) technologies and services to either automate or support decision-making processes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Master Data Management: Extracting Value from Your Most Important Intangible Asset by SAP America Inc January 2007 - (Free Research) Effective master data management can save time and money - even enable the capture of incremental revenues, it can also reduce costs while improving customer service. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Using Master Data in Business Intelligence by SAP America Inc March 2007 - (Free Research) This paper reviews the current status of master data management (MDM) and offers suggestions for planning, building, and deploying an MDM environment. It examines how the MDM environment can be used in conjunction with BI applications and an underlying data warehousing environment to improve the decision-making process. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

There Is No Execution without Integration: MES Adoption Drives Performance by SAP AG September 2008 - (Free Research) Many manufacturers today are getting caught on the wrong side of a technology adoption wave that is quickly gaining momentum. This benchmark study is a roadmap for reducing overall manufacturing costs through the utilization of manufacturing technologies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Strategic QA: Steps to Effective Software Quality Assurance by IBM July 2007 - (Free Research) This whitepaper details the challenges and solutions available for organizations wishing to improve their software development process, reduce costs, improve quality and increase reliability of planning. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Software as a Service Dramatically Improves CRM Success by Oracle Corporation February 2008 - (Free Research) Explore the results of this Yankee Group study aimed at determining how on-demand technology can be used to improve sales effectiveness. Gain a deeper understanding of the difference between sales administration and sales effectiveness and the role technology plays in driving revenue. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How Successful Manufacturing ERP Selections Are Made: The Top Things to Look for, Look at, and Look beyond When Evaluating an ERP Purchase by IQMS December 2008 - (Free Research) This paper examines the major considerations manufacturers looking to add, upgrade of replace Enterprise Resource Planning (ERP) software should be aware of. By being cognizant of these aspects you'll ensure that you'll be able to select a solution that best fits your needs, both now and in the future. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Use the Six Laws of Persuasion during a Negotiation by Global Knowledge October 2006 - (Free Research) Discover the Six Laws of Persuasion and learn how to use them to conduct more effective negotiations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Agile Development: Sure-Fire Ways to Fail When You Scale by VersionOne Inc. September 2008 - (Free Research) While there are many "how to" options to extending agile beyond a few teams, this white paper focuses on critical recommendations for organizations moving to full-scale agile development. Avoiding these pitfalls can mean the difference between... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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