Customer Support Solution by Extraview Corporation. As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer more... >> Discover more offerings from Extraview Corporation.
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..
		Customizable Customer Relationship Management (CRM) Suite for Enterprises by CDC Software - Pivotal CRM. Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable more... >> Discover more offerings from CDC Software - Pivotal CRM.

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Data Center Management | IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Virtualization | Call Center Management | Customer Service (General) | Customer Relationship Management (CRM) | Business Process Management (BPM) | Business Intelligence Solutions | Customer Experience Management (CEM) | Information Lifecycle Management

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Managing Today's Data Centers: Avoiding the Impending Crisis by Aperture Technologies, Inc February 19, 2008 - (Free Research) High-density equipment has created significant benefits for organizations. However, there are challenges with high-density that could negatively impact organizations. Download this paper for a look at challenges and key issues facing organizations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ITIL is Gaining Momentum but the Data Center Is Slow to Adopt by Aperture Technologies, Inc February 19, 2008 - (Free Research) ITIL is the only comprehensive, non-proprietary framework available for the planning, provisioning and support of IT services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Meeting Data Center Challenges: Standardize, consolidate and scale by Stratavia June 2008 - (Free Research) The ability to effectively plan for a data center consolidation directly impacts the IT organization’s ability to perform the implementation on time and on budget. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enabling End-to-End IT Management with Microsoft System Center by Quest Software, Inc September 2008 - (Free Research) In this white paper, Enterprise Management Associates discuss how Quest can expand the power of Microsoft System Center for true end-to-end IT management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Astea Alliance Service Management Suite by Astea International Inc. (E-mail this company) Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Mazu Profiler for Data Center Consolidation/Migration by Mazu Networks. The Mazu Profiler provides users the ability to effectively manage change in their IT infrastructures. As a result, customers are able to ensure the availability, performance, and security of business services. Read this paper to learn more about it.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Workscape’s Outsourced Benefits Administration Solution for Benefits Brokers & Consultants by Workscape June 2008 - (Free Research) Workscape's comprehensive OBA solution provides a wide range of Web-based, self-service applications and integrated services backed by 24x7 support from our U.S.-based HR Service Center. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Epicor for Distribution - Enterprise and Mid-Market Distribution Management by Epicor Software Corporation. Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Roadmap for Implementing a Multi-Site IP Contact Center by Avaya, Inc May 2008 - (Free Research) This white paper discusses the challenges surrounding implementing a multi-site contact center and a solution that can assist you in making a smooth transition. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Extend Workflow and Automation - Taking Process Automation to the Limit by Opalis Software, Inc. June 2008 - (Free Research) The newest release of Opalis Integration Server version 5.5continues to extend the capabilities of workflow automation and integration. Read this paper to learn about the first IT process automation executive dashboard to deliver end-to-end automation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Pocket E-Guide - Managed Services: Leveraging Market Trends to Build High Margin Services by Zenith Infotech September 2008 - (Free Research) With the continued evolution of the IT industry, Channel Professionals have rightly identified managed services as a way to offer timely, valuable services with attractive margins. This E-guide is a useful read for any Channel Professional interested in managed services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ERP for Service Organizations by Epicor Software Corporation. Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Akamai Services for the High Tech Industry by Akamai Technologies (E-mail this company) Akamai solutions for high tech companies provide a high-quality user experience that improves the success of your online activities. Whether your goal is to increase downloading of electronic software or to drive greater adoption of your B2B portal, Akamai can deliver to your customers faster software and page download times across the globe.  (SERVICE) GO TO DETAILED REPORT

The Best Database Marketing Discoveries for B2B Companies by Extraprise Group, Inc. August 2008 - (Free Research) This white paper introduces client snapshots which illustrates how implementing specific B2B database marketing tactics improved the results and effectiveness of each company’s overall marketing spend. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Continuity Management by matrix 42 September 2008 - (Free Research) This White paper explains the concept of Business Continuity and demonstrates how matrix42 Empirum supports the Business Continuity Strategy in the enterprise. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Service Lifecycle Management for IT Equipment - Tackling the Profitability Crunch by Astea International Inc. (E-mail this company) August 2005 - (Free Research) The IT Equipment Service market is riddled with complexity, plagued by competition & challenged by shrinking margins. This paper provides insight from recent conversations with leading service companies to discover how SLM principals are being used to combat the complexity, growing competition & shrinking profit margins in the IT Services Industry (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Akamai Services for the High Tech Industry by Akamai Technologies. Akamai solutions for high tech companies provide a predictable, high-quality user experience that measurably improves the success of your online activities.  (SERVICE) GO TO DETAILED REPORT

ePowerCenter - Customer Relationship Management and Interaction Solution by Astute Solutions (E-mail this company) ePowerCenter is an award-winning CRM customer service and support, contact center automation, and interaction management solution designed to address the unique needs of consumer-focused companies and their contact centers. It is behind high-impact technical and business results at Global 1000 companies across numerous vertical markets.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Configuration and Change Management for IT Compliance and Risk Management: The Tripwire Approach by Tripwire Inc February 2008 - (Free Research) This white paper discusses key issues surrounding configuration management and compliance, such as IT department's need to lower costs, increase management flexibility and control, and increase responsiveness to business needs and requirements. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Intelligent Call Handling - Optio Improves Customer Responsiveness by Cisco Systems, Inc February 2008 - (Free Research) Optio Software depends on Cisco Unified Communications to deliver more responsive customer service and better manage worldwide operations. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

12 Pitfalls of IT Systems Management: Maximize Performance and Availability While Lowering Cost by uptime software inc. July 2008 - (Free Research) Monitoring servers and proactively managing capacity helps companies maintain service level agreements, meet contractual obligations, improve customer and partner satisfaction, and move forward into new markets. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Akamai Application Performance Services for the Manufacturing Industry by Akamai Technologies. Akamai Technologies managed services address core weaknesses of the public Internet, using the Akamai platform - 25,000 servers across 69 countries - to detect and avoid problem spots.  (SERVICE) GO TO DETAILED REPORT

ServicePower - Strengthening the Service Chain by SERVICEPower. ServicePower’s application set is highly configurable – you can choose what works best for your service organization. The same application is proven in a wide range of service industries and so our customers represent a cross-section of world leading companies in the insurance, medical, appliance, security and consumer electronics industries.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Secure Virtualization and beyond Resource Center by Tripwire Inc August 2008 - (Free Research) This collection of papers for the enterprise discusses the benefits of virtualization security, PCI compliance, configuration assessment and change management. (WHITE PAPER) GO TO WHITE PAPER

Customer Support solution by Extraview Corporation. ExtraView Customer Support provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

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