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Don’t Let Outdated Telephony Hardware Slow You Down: Unifying Contact Centers Regardless of Location, Hardware Infrastructure or Agent Count by inContact December 03, 2009 - (Free Research) Frequently, organizations that operate contact centers are faced with the challenge of working with inadequate telephony equipment. Frustrations range from having to get a few more years out of telephone equipment to having disparate systems. Read this white paper to learn about how contact centers can resolve these telecommunications complexities. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Upgrading Siebel CRM with Zero Downtime by Oracle Corporation November 02, 2009 - (Free Research) This white paper discusses how organizations can upgrade their Siebel CRM solutions with zero downtime using a log-based, real-time change data capture (CDC) and replication solution, along with implementation best practices to overcome common upgrade challenges. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Overtaken by Events? -- The Quest for Operational Responsiveness by Progress Software September 01, 2009 - (Free Research) Never has operational responsiveness, the pursuit of how continually and quickly to deliver maximum value to customers while deriving maximum profitability, been nearer the top of the business agenda. As this paper will demonstrate, harnessing business events, smart interpretation & fast response are definite objectives, and the need is immediate. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Efficiency, Effectiveness and Customer Loyalty in the Insurance Contact Center by Infor CRM July 22, 2009 - (Free Research) Read this paper to learn how important an efficient and effective contact center is and how Infor CRM Epiphany Contact Center enables carriers to create a highly efficient, customer-centric, multichannel contact center, providing a better customer service experience and increasing customer loyalty. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Glentel Customer Case Study by SonicWALL February 13, 2008 - (Free Research) Glentel is a leading provider of innovative telecommunications services and solutions in Canada and the United States. Learn how Glentel achieved Unified Threat Management protection of all voice and data traffic over the network, reduced training costs, increased communication, consolidation of legacy systems, and greater ease of deployment. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Top 10 Reasons Customers Choose SAP for Business Transformation by SAP America, Inc. January 01, 2006 - (Free Research) SAP is a customer’s company, whose organization is designed for, and encouraging of, innovation in all its aspects - from product development to product delivery to product implementation. Read this white paper to discover the top 10 reasons why customers choose SAP for their business transformation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Brumlow Mills (Textiles) Business Transformation Study - SAP Enterprise Resource Planning by SAP America, Inc. January 29, 2010 - (Free Research) Brumlow Mills Inc. is a small, privately held textiles and carpet manufacturer based in Calhoun, Georgia. It replaced its legacy business software, which was incapable of sustaining the company’s future growth, with the SAP® ERP application. As a result, Brumlow Mills has increased its efficiency and the speed of many vital business processes. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

PacketTrap MSP 4.8 - Free 21 day Trial! by PacketTrap Networks January 08, 2010 - (Free Research) PacketTrap MSP allows our partners to automate their service delivery model resulting in reduced costs and increased profit. With PacketTrap MSP over 90% of your clients IT related issues can now be resolved while decreasing onsite visits. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Making the Case for BPM in 2010 by Lombardi Software December 21, 2009 - (Free Research) How do you get people to listen to you and place BPM at the top of the budget priority list? Well, start with the fact that the majority of customers report a better than 100% ROI in under one year. We have some more ideas for you. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Globo.com Acquires 200,000 New Customers in 2 years and Reduces Churn by 30% with Data Mining by SPSS Inc. Worldwide Headquarters May 04, 2009 - (Free Research) This Internet service provider/portal operator of Globo, Brazil's largest media conglomerate, delivers the content Brazilian Web users want using PASW Statistics. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Dell, Intel, & Microsoft Deliver Groundbreaking Efficiency and Productivity by Dell, Inc. and Intel November 25, 2009 - (Free Research) Dell systems with Intel® vPro™ technology running Microsoft® Windows® 7 can enhance your user experience and help optimize your IT resources helping to save time and money. (DATA SHEET) VIEW ABSTRACT | GO TO

The Unified Physical Infrastructure Approach by Panduit January 28, 2010 - (Free Research) In this paper, you'll learn that UPI-based solutions provide superior business value, helping customers keep pace with technology innovations and build a smarter, unified business foundation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Plan Now for Licensing Windows 7 by Dell, Inc. and Intel July 22, 2009 - (Free Research) This Forrester Research paper will show you how analyzing your options for upgrading to Windows 7 can save you down the road. One of the first steps IT managers should take is to determine their firm's Windows 7 licensing strategy and how it fits into their broader Microsoft relationship. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The True Cost-Savings Story Behind WAN Optimization by Riverbed Technology, Inc. March 01, 2006 - (Free Research) Looking for solid data behind the cost-savings story of WAN optimization? In this paper, NetForecast analysts interviewed customers who have deployed this solution, and the results show that this technology has significant strategic business value to companies. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Preparing for Windows 7 Migration by Dell, Inc. and Intel December 11, 2009 - (Free Research) With XP support sunsetting, customers are concerned about data migration, hardware limitations, compatibility and integration of existing applications and licensing issues associated with upgrading to Windows 7. (VIDEO) VIEW ABSTRACT | GO TO

SQL Server 2008 Upgrade Series: Performance by Dell, Inc. and Intel November 20, 2009 - (Free Research) This article explores ways in which small and mid-sized businesses can improve the performance of their databases — and their businesses — by upgrading to SQL Server 2008. (TECHNICAL ARTICLE) VIEW ABSTRACT | GO TO

Managed Services Delivery: From Packets to Applications by Blue Coat April 29, 2009 - (Free Research) Check out this brief analyst report to learn how a comprehensive up-the-stack approach supports today's mission-critical enterprise networks and provides reliable, rapid response times for network-centric business practices and applications on a 24/7 basis. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

MP Studio v4.1 (for System Center Operations Manager) - Free 30 Day Trial! by Silect Software December 10, 2009 - (Free Research) MP Studio provides powerful Management Pack authoring, testing, tuning, version control, auditing and documentation. Key features like bulk override management and MP impact analysis speed System Center Operations Manager implementation and upgrade. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

N-central 7.0: Network and Systems Management Software - Free for One Year! by N-able Technologies August 01, 2009 - (Free Research) N-central FREE for one year. Add the #1-rated Network and Systems Management Software to your business for FREE. No charge. No strings. No worries. N-able Technologies is offering you a free one-year subscription to our #1-rated N-central network and systems management software. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Zappos Zaps Complexity with the IBM High IOPS SSD PCIe Adapter by Fusion-IO December 23, 2009 - (Free Research) Zappos makes providing an optimal customer experience on its web site a top priority. Amazingly, the IBM High IOPS SSD PCIe Adapter powered by Fusion-io technology allowed Zappos to surpass its projected performance capacity needs while actually reducing maintenance. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Case Studies - Real Customers, Real Results by Riverbed Technology, Inc. February 03, 2010 - (Free Research) From opening remote files and applications up to 100x faster to reducing backup and replication time, Riverbed solved infrastructure challenges facing Liz Claiborne, Mitsubishi Motors, Alstom Power, and Mindspeed Technologies. Review these four case studies. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Proven Data Center Services by NTT America, Inc. January 13, 2010 - (Free Research) Read this paper to learn more about NTT America's Enterprise Hosting services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Reduce Costs and Increase Performance: The SaaS Advantage for Contact Centers by inContact December 03, 2009 - (Free Research) This paper examines current economic and business trends as well as challenges impacting the contact center market. It provides guidance and recommendations for contact centers looking for an alternative to on-premises contact handling solutions and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Geisinger Health System Selects Kofax Intelligent Capture & Exchange to Automate Medical Records Processing by Kofax, Inc. August 25, 2009 - (Free Research) This case study will take a look at how Geisinger Health System worked with Kofax Intelligent Capture and Exchange to manage a rapidly growing amount of data at multiple locations. By upgrading to Kofax Capture 5, Geisinger Health System was able to scan high resolution copies of patient records into the workflow and access them at any location. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Dell's SMART Approach to Workload Automation by BMC Software, Inc. April 17, 2009 - (Free Research) This white paper discusses why Dell chose BMC's CONTROL-M when they embarked on a broad initiative to integrate and upgrade its IT services to better satisfy business needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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