CRM without Compromise: A Strategy for Profitable Growth by SAP America Inc. This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, more... >> Discover more offerings from SAP America Inc.

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IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Business Intelligence Solutions | Customer Relationship Management (CRM) | Business Process Management (BPM) | Customer Service (General) | Virtualization | Service Oriented Architecture (SOA) | Databases | Automatic Call Distribution ACD | Call Center Management

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JavaScript Library Overview (Tutorial) by The Ajax Experience December 2008 - (Free Research) JavaScript Libraries are the de-facto way of developing client-side JavaScript code, and learning which frameworks best suit your needs will drastically affect your development. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The Force.com Multitenant Architecture: Understanding the Design of Salesforce.com's Internet Application Development Platform by Salesforce.com March 2009 - (Free Research) To meet the extreme demands of its large user population, Force.com's foundation is a metadatadriven software architecture that enables multitenant applications. This paper explains the patented technology that makes the Force.com platform fast, scalable, and secure for any type of application. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Geek-Speak Glossary: A Manager's Guide to IT Terminology by Global Knowledge March 2007 - (Free Research) This glossary is a guide to the most commonly used and confused IT terms, designed to help managers better communicate with (and understand) their IT staff. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IDC: Next - Generation Power and Cooling for Blade Environments by Hewlett Packard Company and Intel December 2008 - (Free Research) In this technical brief, IDC examines HP Thermal Logic, a holistic approach to improving power and cooling efficiency in the IT infrastructure, designed to help companies reduce energy consumption, reclaim unused datacenter capacity, and extend the life of their datacenter. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Dell's New PowerEdge R610 - the 1U, 2 socket High Efficiency Machine by Dell, Inc. and Intel May 2009 - (Free Research) Watch this video to learn how the Dell PowerEdge R610 is a key building block for today's data center. Designed for versatility and high performance, it provides many of the virtualization, system management, and energy-efficiency features you need now and the scalability necessary to change as your business grows. (VIDEO) VIEW ABSTRACT | GO TO

Transitioning your Data Center from 10th to 11th Generation PowerEdge Servers by Dell, Inc. and Intel May 2009 - (Free Research) In this video, learn more about the transition from Dell's 10th generation servers to the new 11th generation servers. With Dell's new 11th generation line, Dell is launching the industry's first portfolio of servers with integrated management. (VIDEO) VIEW ABSTRACT | GO TO

Bowen & Groves Honored in Fifth Annual International Business Awards(SM) by Bowen & Groves July 2008 - (Free Research) Bowen & Groves the developer of M1 by B&G™ a leading Manufacturing ERP System has earned a Certificate of Finalist Recognition for Best Support Organization and Best Product Development Department in the 2008 International Business Awards. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Platform Design, TCO, and Cost-Effective Flexibility: The Role of Solaris in Support of SAP Enterprise Applications by Sun Microsystems, Inc. June 2009 - (Free Research) This paper briefly surveys the forces driving IT departments to re-design their computing platforms, examines the various design issues at hand, and provides a detailed analysis of the role that the Solaris operating system can play in meeting the new requirements. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices: Application Performance Management by Compuware Corporation June 2009 - (Free Research) This white paper provides an overview of application performance management (APM) design, implementation and operation fundamentals, and discusses end-to-end APM as a process. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

10 Hot Skills for 2009 by Global Knowledge May 2009 - (Free Research) With spending on cost-saving technologies such as virtualization rising, and the maintenance of networking and enterprise Microsoft software keeping IT professionals constantly in demand, here's our top 10 hot skills that will take us from a down economy and beyond. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Faster Application Development via Improved Database Change Management by Embarcadero Technologies, Inc. March 2009 - (Free Research) Embarcadero® Change Manager™ puts the power of change tracking, schema comparison, software-generated synchronization scripts, and flexible reporting into the hands of the development team. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Engage Me! Web Experience Management as the New Business Imperative by FatWire Corp. July 2008 - (Free Research) In today's world, organizations have to compete for customers attention like never before. WEM (Web Experience Management) is a new business imperative, driven by demand for engagement that will only grow, not diminish. This white paper is designed to advance your company's engagement strategy and drive you towards the successful practice of WEM. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Why Choose Intel Server Products? by Intel Corporation March 2009 - (Free Research) Watch this brief, engaging youtube.com video to learn how Intel server products meet or exceed rigorous quality standards both company-wide and according to international requirements. (VIDEO) GO TO

Connecting Through Content: Issue One by KnowledgeStorm, Inc (E-mail this company) March 2007 - (Free Research) This report, Issue One: How Technology Marketers Meet Buyers' Appetite for Content is the first in the Connecting Through Content series, which explores content creation, distribution and lead nurturing through the dual marketers' and technology buyers' perspectives. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Implementing ITIL Using the PMBOK Guide in Four Repeatable Steps by Global Knowledge January 2006 - (Free Research) This white paper provides an overview of the PMBOK® and the key process areas and functions within the IT Infrastructure Library. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Designing Compelling Business Intelligence Business Cases for an SAP® Software Landscape: Scenarios for Leveraging Solutions From SAP and Business Objects by SAP BusinessObjects June 2009 - (Free Research) A recent worldwide survey listed business intelligence (BI) as CIOs' number one priority for 2008, the third consecutive year BI topped the list. From a business user perspective, this translates into more interactive and pervasive BI, both creating a richer user experience and reaching every place where work is done. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enable OEM End Customers to Interact with and Build Their Own Reports by Actuate June 2009 - (Free Research) This white paper explains how OEMs can embed BIRT into their applications to enable end customers to build highly usable and scalable reports thus driving the market's adoption of their application. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Globo.com customer story by SPSS Inc. Worldwide Headquarters May 2009 - (Free Research) This Internet service provider/portal operator of Globo, Brazil's largest media conglomerate, delivers the content Brazilian Web users want using PASW Statistics. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Building Customer Connections: Increase customer loyalty by simplifying how people work together to deliver business value by Microsoft March 2007 - (Free Research) This white paper outlines some of today's challenges and trends as companies work to create the optimal customer experience and achieve anticipated value from their customer relationship management (CRM) investments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Troubleshooting Enterprise Activation Issues by BlackBerry January 2009 - (Free Research) This webcast will cover the following topics: Enterprise activation overview, Prerequisites for enterprise activation, Troubleshooting stage 1 issues: activation, Troubleshooting stage 2 issues: verifying encryption etc. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Learning from BPM Leaders: Benefits, Prerequisites and the Impact of Successful BPM Initiatives by SAP America Inc June 2009 - (Free Research) The experiences of BPM leaders have created, for CIOs just beginning the implementation process, a road map to success: improved business and IT communication, an overall refresh of roles and responsibilities and greater process flexibility - those that do BPM right reap the ultimate reward of business innovation: competitive advantage. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SUN SPARC® ENTERPRISE T5440 SERVER ARCHITECTURE by Sun Microsystems, Inc. October 2008 - (Free Research) Employing UltraSPARC® T2 Plus processors - an evolution of the industry's first massively threaded systems on a Chip (SoC) - the Sun SPARC® Enterprise T5440 server offers breakthrough performance and energy efficiency to drive Web 2.0 infrastructure and address other demanding datacenter challenges. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle IT Modernization Series Modernization: The Path to SOA by Oracle Corporation August 2008 - (Free Research) IT organizations are under increasing pressure to reduce costs while at the same time increase their ability to react to ongoing business demands. To achieve this they need to take advantage of the cost savings and flexibility of a service-oriented architecture (SOA). Read this white paper to learn about more about SOA and it's benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: Wind, Italy - Transforming The Business to Deliver Triple Play Services To Customers by Alcatel-Lucent November 2008 - (Free Research) Alcatel-Lucent introduced a business transformation program, enabling the delivery of a turnkey integrated triple play solution, for which it provided the design, testing, integration, deployment and maintenance. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Deliver Application Integration Projects in Days by Cast Iron Systems February 2009 - (Free Research) This white paper details the Cast Iron Integration Solution, which dramatically simplifies application integration today. As a purpose-built solution designed exclusively for application integration, it eliminates complexity from an integration problem and enables companies to implement projects in days, rather than weeks or months. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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