CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..
		10 Ways to Improve B2B Email Deliverability and Effectiveness by Vtrenz, Inc. Learn 10 ways you can improve your B2B email deliverability. Taking steps to protect your email deliverability will pay huge dividends in the future in the way of increased more... >> Discover more offerings from Vtrenz, Inc.
		Astea Alliance Service Management Suite by Astea International Inc.. Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales more... >> Discover more offerings from Astea International Inc..

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Customer Relationship Management (CRM) | Business Process Management (BPM) | IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Customer Service (General) | Business Intelligence Solutions | Mobile Field Sales/ Wireless Connectivity | Change and Configuration Management | Marketing Management | Field Service Management | Data Security

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The 2008 ERP in Manufacturing Benchmark Report by Epicor Software Corporation. September 2008 - (Free Research) This report explores feedback provided by over 1200 manufacturers, and aims to serve as a roadmap to those in the manufacturing community that desire to reduce costs, improve accuracy of inventory and schedules. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Designed to Manage Lean Principles by Epicor Software Corporation. September 2008 - (Free Research) Manufacturers will continue to leverage technology to stay competitive. Read this paper to learn how with the Vantage fully integrated enterprise solution, you will be prepared to meet the challenges of today’s market place – becoming lean to do so. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Quality Management for Manufacturers: Some Assembly Required by Epicor Software Corporation. August 2008 - (Free Research) Investing in ERP solutions today means more than just meeting the basic needs of the Supply Chain. Lori Gipp, VP of Marketing, IQS will join the webcast to present this type of extended ERP offering with QMS. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Project Optimization & Collaboration: Keys to Project Success for AEC Firms by Epicor Software Corporation. July 2008 - (Free Research) Our featured speaker in this webcast, Chris Martersteck, of PSMJ Resources Inc. will take you through the main components of project success to achieve both client satisfaction and increased profitability. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Epicor for Distribution - Enterprise and Mid-Market Distribution Management by Epicor Software Corporation. Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

ERP for Service Organizations by Epicor Software Corporation. Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Moving Beyond the Queue - Focusing on the Real-Time Customer by Inova Solutions May 2008 - (Free Research) In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Risk Management and Product Delivery in Consumer Lending by ILOG Inc September 2008 - (Free Research) Amid the ongoing impact of the sub-prime meltdown and the ensuing credit crunch, lenders are facing a much tougher market than has been seen for some time. Business Rules Management Systems (BRMS) can enhance risk management, lending process streamlining and flexibility. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improving Service in Volatile Markets by Microsoft Dynamics. September 2008 - (Free Research) To get leaner and more cost-efficient, many automotive and industrial manufacturers are working to improve their systems and processes. This white paper demonstrates techniques for doing so. (WHITE PAPER) GO TO WHITE PAPER

SL Case Study: InScope Solutions by Microsoft Dynamics. September 2008 - (Free Research) Read how a growing IT service firm decreased its auditing time and gained $10 million in revenue growth after deploying a solution using Microsoft Dynamics SL. (CASE STUDY) GO TO CASE STUDY

MS Dynamics CRM Case Study: CRM Solution Helps Increase Sales by 30 Percent by Microsoft Dynamics. September 2008 - (Free Research) Find out how a Microsoft Dynamics CRM solution provided real-time tracking of inventory, leads, and account information and helped OXBO International increase sales by 30 percent. (CASE STUDY) GO TO CASE STUDY

ITIL is Gaining Momentum but the Data Center Is Slow to Adopt by Aperture Technologies, Inc February 2008 - (Free Research) ITIL is the only comprehensive, non-proprietary framework available for the planning, provisioning and support of IT services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Managing Global Web sites: Localization, a Never-ending Story by SDL Tridion June 2008 - (Free Research) Organizations face many challenges when creating a constellation of global Web sites. They need to maintain brand consistency while allowing for variations that reflect local culture. Creating truly localized Web sites can be a daunting process, in… (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Presentation Transcript: Trends, Challenges, and Innovations in Enterprise Mobility by OQO, Inc. June 2008 - (Free Research) Gain insight into a new approach to enterprise mobility solutions that assist in the ease of application deployment and reducing TCO. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Podcast: Trends, Challenges, and Innovations in Enterprise Mobility by OQO, Inc. May 2008 - (Free Research) Gain insight into a practical, solutions-oriented approach as well as how you can mobilize line of business applications while minimizing TCO. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

A Quick ROI and Low TCO Approach to Mobilizing Enterprise Applications by OQO, Inc. May 2008 - (Free Research) Today’s enterprise is going mobile, don’t get left behind. This webinar takes a practical, solutions-oriented approach and looks at how business and IT managers can mobilize line of business applications while minimizing costs. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

"Multisourcing: The New Face of Outsourcing for Today's Business World" by Dimension Data. August 2008 - (Free Research) The Multisourcing approach allows clients to pick and choose between Service Providers and select the “right” sources for IT services in order to obtain the best business outcomes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Managing Today's Data Centers: Avoiding the Impending Crisis by Aperture Technologies, Inc February 2008 - (Free Research) High-density equipment has created significant benefits for organizations. However, there are challenges with high-density that could negatively impact organizations. Download this paper for a look at challenges and key issues facing organizations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Magic Quadrant for Managed and Professional Network Service Providers, North America by Dimension Data. August 2008 - (Free Research) This document is a guide for midsize businesses and large companies to identify and evaluate vendors that deliver IT services in support of connectivity and communications infrastructure. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Business Process Management with a Competitive Edge: Implementing Transparent, Agile, and Consistent Business Process Management by ILOG Inc April 2008 - (Free Research) This white paper explains how a business rule management system (BRMS) can make business process automation easier to understand, maintain and manage. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Why Business Rules: A Case for Business Consumers of Information Technology by ILOG Inc April 2008 - (Free Research) This paper examines the relationship between business and IT groups within the typical enterprise and explores how the implementation of a Business Rules Management System (BRMS) allows both groups to find common ground. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Fraud Prevention and Detection for Credit and Debit Card Transactions by ILOG Inc April 2008 - (Free Research) This white paper examines credit card fraud and details business rules-based fraud prevention and detection. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Rule Management Systems and Financial Services: Equifax as a Case Study by ILOG Inc April 2008 - (Free Research) This case study examines Equifax's process of implementing a Business Rule Management System (BRMS) and the lessons learned. It provides readers with an understanding of BRMS as well best practices should they choose to implement a BRMS. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Global Facilities Management by FAMIS Software, Inc., An Accruent Company June 2008 - (Free Research) By using FAMIS, Nortel has realized its mandate for an accurate, secure, consistent, and shared repository of information and HOK has created a global reporting system generating global monthly snapshots, developing report scheduling. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Storage-as-a-Service: Best Efforts or Best Practice? by Iron Mountain Digital October 2008 - (Free Research) Storage-as-a-Service enables enterprises to gain the very capabilities they need to bring their efforts to the next level, it can provide data protection and recovery across servers, shared files and even desktops. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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