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Multi-Channel Mayhem: Tapping the Customer Experience for Competitive Advantage by SAS Institute Inc. August 20, 2009 - (Free Research) This webcast focuses on results from compelling research that is focused on multi-channel customer management. This research will help marketers better manage the multi-channel customer experience and develop future strategies. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The Best of Both Worlds: How to Effectively Leverage Social Media Relationships with Real-Time Collaboration Tools by Citrix Online August 19, 2009 - (Free Research) This eBook explores how organizations can connect and nurture relationships with prospects and customers by effectively leveraging social media and real-time collaboration tools. (EBOOK) VIEW ABSTRACT | GO TO

Managing Performance Through the Web Application Delivery Chain - IDC by Gomez October 05, 2009 - (Free Research) In this paper Gomez poses several questions to Tim Grieser, vice president of IDC's Enterprise System Management Software program, on behalf of Gomez's customers. Read on to learn the answers to some of the most important questions regarding web-based applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

12 Tips to Assess Online Retail Readiness for the Holidays by Gomez September 14, 2009 - (Free Research) Overall Web performance - including availability, responsiveness and consistency - can have a huge impact on an online retailer's revenues, brand and customer satisfaction. Read this whitepaper to learn 12 tips to assess online retail readiness for the upcoming holiday season. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Web Application Performance: Customers Are Won or Lost in One Second by Gomez August 07, 2009 - (Free Research) Learn what your organization can do to enhance web application performance based on the findings of research conducted by Aberdeen Research Group and presented in this webcast. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Load Testing 2.0 - The Next Generation of Load Testing for the Web 2.0 World by Gomez July 09, 2009 - (Free Research) Read this paper to learn why Load Testing 2.0 solutions are needed and who benefits. Learn best practices to get business value out of advanced load testing features, the limits of load testing 1.0 solutions, how today's approach complements existing 1.0 solutions, and what factors are important for selecting successful Load Testing 2.0 solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Titan 3000 Demo by BlueArc Corp. August 01, 2009 - (Free Research) BlueArc's Titan 3000 Series is the next generation of intelligent platforms for file services designed to meet the requirements of today's sophisticated enterprise data centers and high performance applications with new levels of storage performance, scalability and reliability. (PRODUCT DEMO) VIEW ABSTRACT | GO TO

Intelligent Tiered Storage Tutorial by BlueArc Corp. August 01, 2009 - (Free Research) Intelligent tiered storage provides a solution that enables customers to align storage capabilities with their business requirements. This allows administrators to match the storage tier with the appropriate performance, capacity, and cost for each application. View this tutorial to learn more about intelligent tiered storage from BlueArc. (PRODUCT DEMO) VIEW ABSTRACT | GO TO

BlueArc Network Storage Platforms by BlueArc Corp. August 01, 2009 - (Free Research) BlueArc offers the highest performing, most scalable network storage systems on the market through the Titan and Mercury Servers. The Titan and Mercury platforms operate in conjunction with BlueArc's comprehensive technology framework, which incorporates advanced data management services and an integrated storage ecosystem. (DATA SHEET) VIEW ABSTRACT | GO TO

FortisAlberta: Service, Safety, Reliability and Productivity with HP and Microsoft by Hewlett-Packard Company January 30, 2009 - (Free Research) FortisAlberta distributes electricity over 107,000 kilometers of power lines to 453,500 customers across plains and mountains that are buried in snow one-third of the year. When they needed to reduce risk and improve business technology availability, continuity and disaster recovery, they turned to HP. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Maximizing Enterprise Backup and Dedupe Performance for Greater ROI by FalconStor Software November 03, 2009 - (Free Research) Disk-based backup systems fundamentally change the way we do backup and recovery. But the key is to treat disk as disk and not as tape. Solutions need to recognize the intelligent features of disk and take advantage of those features. This webcast explores how to leverage the advantages of disk for best possible backup performance and maximum ROI. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

How to "MAP" Your Infrastructure for Windows 7 and Server 2008 by Global Knowledge November 05, 2009 - (Free Research) The Microsoft Assessment and Planning (MAP) Toolkit is a powerful inventory, assessment, and reporting tool that can securely inventory small or large IT environments without requiring the installation of any agent software. This paper explains how to utilize it to "map" your infrastructure for Windows 7 and Server 2008. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Get the Facts on Information Availability: Essential Data Protection, Recovery and Resiliency for Banks by Vision Solutions January 2007 - (Free Research) The power of an information availability solution lies in its ability to transform any nonproductive, non-profitable downtime into the optimum level of value-producing business uptime. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Resiliency for a Smarter Planet: New, Affordable Ways to Ensure IBM Power Systems Availability by Vision Solutions March 2009 - (Free Research) Do you have the right technologies to compete in today's economic times? IBM's Dynamic Infrastructure™ initiative combined with Resilience 2.0 technologies from Vision Solutions deliver a secure, virtualized, energy efficient, and highly resilient IT environment for businesses of any size. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Email As Part Of A Business Continuity Strategy: Why Always-On-Business Requires Always-On-Email by Mimecast August 2009 - (Free Research) The modern organization has email at the heart of its communications and business processes. This makes it critical to minimize both the downtime and loss of email upon the outset of a business continuity event. Maintaining access to email while upholding risk mitigation and compliance is a challenging endeavor. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Critical Role of Data Loss Prevention in Governance, Risk and Compliance by Mimecast August 2009 - (Free Research) Email has become a critical business tool, but it is also the easiest way for information to escape from the confines of a business. Learn why email Data Leak Prevention is critical to safeguard the information that is inside your network. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Using Supply Chain Performance Management Strategically by SAP America Inc November 2009 - (Free Research) Paralleling the explosion in materiel sourcing over the past decade, corporate supply chains have grown strikingly more complex because of a greater amount of outsourcing, increased globalization and a more complex regulatory environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Deploying a BackUP system that won't break IT's Back. by SonicWALL November 2009 - (Free Research) SonicWALL's award-winning solutions for the enterprise, distributed enterprise and SMB include network security, secure remote access, content security, backup and recovery, and policy and management technology. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Top points to achieving a fast ROI in Enterprise Backup and DR with Symantec, FalconStor and Hitachi Data Systems by FalconStor Software November 2009 - (Free Research) Disk-based backup systems fundamentally change the way we do backup and recovery. But the key is to treat disk as disk and not as tape. Solutions need to recognize the intelligent features of disk and take advantage of those features. This podcast explores how to leverage the advantages of disk for best possible backup performance and maximum ROI. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Using Performance Drivers to Enhance Business Success: Identifying, Visualizing and Analyzing Key Performance Drivers (KPD metrics) by myDIALS Inc. November 2009 - (Free Research) This paper examines performance metrics and focuses on the nature, identification and use of Key Performance Drivers to enhance business success. It illustrates how these KPD metrics can be visualized and logically related to the Key Performance Indicators that measure those outcomes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Take Control of Your Assets and Take Control of Your Costs by Numara Software November 2009 - (Free Research) In this webcast, you will see how you can take control of your IT costs by effectively managing your assets with Numara Asset Management Platform (NAMP). You will learn how NAMP automates your resource-intensive IT asset management challenges so you can improve compliance, improve customer satisfaction, reduce risk, and optimize your investments. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Numara Track It! - Change Management Webinar by Numara Software June 2009 - (Free Research) The Numara Track It! helpdesk/ asset management solution offers a fully integrated “Change Management” module that provides flexibility for seamless upgrades of services - hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of... (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Help Desk vs. Service Desk: Which One is Right for You by Numara Software March 2009 - (Free Research) This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Practical and Flexible Business Process Automation with Numara FootPrints 9 by Numara Software February 2009 - (Free Research) In today's economic climate, products that enhance operational efficiency are more essential than ever. By leveraging a single, highly adaptive, centralized system to track and automate multiple business processes, you can maximize productivity, reducing support costs and increasing quality of service across your entire business. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

ITIL for the Real World by Numara Software January 2009 - (Free Research) This webinar will show you how Numara FootPrints 9 provides practical, rapid ITIL v3 enablement for the vital processes that support the demands of your customers and focuses on providing the best possible experience to your customers. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

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