Overcoming the challenges of fax orders to drive customer satisfaction by Esker Inc. - A Case Study

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Overcoming the challenges of fax orders to drive customer satisfaction by Esker Inc.

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Published on: October 02, 2009
Type of content: CASE STUDY
Format: Unknown
Length: 2 pages
Price: FREE

Overview:
This case study examines how a global healthcare products company turned to the Esker SaaS document processing automation solution to help eliminate the challenges associated with manual data entry and paper routing. The paper highlights:

--Software as a Service

--Converting fax orders into EDI for ERP integration

--Replacement of existing template-based solution

--Order prioritizing and routing to specific agents

--Processing multiple orders on one fax

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