September 01, 2008 - The first key to realizing the potential of your data is implementing a solution built for open data access, ensuring a broad information reach. This paper explains why this is the essential starting point for accessing, integrating, and organizing data.
July 01, 2008 - The movement to a Software as a Service (SaaS) model is placing pressure on software vendors. This paper examines the trends which are transforming the software industry and leading independent Software Vendors to leverage on-demand financial applications.
July 01, 2008 - The Software-as-a-Service (SaaS) delivery model provides end users with the full benefits of software access without the high cost and complexity of premise-based counterparts. Citrix Online recently conducted a survey on the subject of…
September 01, 2008 - Learn how the capability maturity model for services (CMMi) has evolved out of a software maturity model to share common abilities with ITIL across software development and services to bridge business and IT gaps.
July 01, 2008 - In this case study Loyalty Management Group (LMG), tried to find a way to offer retailers and suppliers the ability to analyze full Electronic Point of Sale (EPOS) data volumes to help them gain insight, intelligence and statistical confidence.
July 01, 2008 - More healthcare workers than ever before are performing at least part of their jobs from virtually anywhere, at any hour of the day, thanks to remote-access technology. To learn more about this growing trend, Citrix Online recently cond…
April 01, 2008 - Email and data security solutions are available in different deployment configurations, from hardware and virtual appliances to software. Another option, “on-demand” or “software as a service” (SaaS), is rapidly gaining traction as...
May 01, 2008 - This white paper defines the information agenda; describes key considerations and best practices in creating and implementing an information agenda.
February 14, 2008 - Business continuity is a big issue for IT managers. Overland Storage provides the tools and solutions for Server Message Block (SMB) IT managers to implement a complete and cost effective Business Continuity and Disaster Recovery program.
August 01, 2008 - VoIP is a new communications technology that brings with it several new capabilities that really change the meaning of the term telephone call. This guide will give you a better understanding of VoIP so you can see what it can do for your business.
May 01, 2008 - Today’s enterprise is going mobile, don’t get left behind. This webinar takes a practical, solutions-oriented approach and looks at how business and IT managers can mobilize line of business applications while minimizing costs.
February 01, 2008 - Gaining control of all documents is critical to your company. Ever-expanding regulations such as Sarbanes-Oxley and HIPAA require effective and auditable control systems for all documents—both paper and electronic. Learn how.
August 01, 2008 - Today's successful enterprises are discovering that granting mobile access to critical business applications can increase productivity and revenue.
November 01, 2007 - Aberdeen’s research shows that field service organizations must deal with increasing customer demand for faster service resolution and escalating costs as top market pressures. To address both areas, organizations are leveraging automation and mobile solutions to improve workforce productivity and capture more accurate service information.
August 01, 2008 - This case study tracks the success of the Scotts Miracle-Gro Company as they faced enormous growth in production SAP, Microsoft Exchange, and file-sharing environments and details how they handled the resulting problems.
February 01, 2008 - A Manufacturing Execution System (MES) is a dynamic information system that drives effective execution of manufacturing operations.
March 01, 2008 - In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management.
April 01, 2008 - This document provides insurance carriers with an overview of expected Return on Investment to be gained from deploying the ACom3 Commission and Incentive Compensation system.
August 01, 2008 - This demonstration shows how accelerators for IBM WebSphere Portal Server help an organization effectively deal with a critical Customer Service situation.
July 01, 2008 - This paper focuses on the last of the three key Enterprise Data Governance foundational elements – the set of data governance services that execute on the data management platform to explore, analyse, improve and monitor data.
October 01, 2008 - This third paper in the Accelerating Enterprise Data Governance series looks in detail at what one vendor, DataFlux, is delivering in the way of pre-built services to expedite the time to implement enterprise data governance.
September 01, 2008 - This paper explores the challenges faced in complying with PCI, and how effective log management and intelligence (LMI) can simplify the compliance process. It also provides suggestions for how to best prepare for a PCI audit.
June 01, 2008 - Accenture surveyed 162 CIOs in North America and Europe about their IT investments and plans, with a focus on information management strategies and technologies.
June 01, 2008 - In 2007, Accenture undertook a global survey of 162 chief information officers and with the help of this survey they learned about the drivers and challenges for adopting these information management technologies.
May 01, 2008 - CMDBs are fast becoming a prerequisite for a view on how IT can adapt to changing business needs while ensuring those changes will not affect availability and security.
June 01, 2008 - Many emerging businesses today are searching for a way to move into new markets and achieve cost effective product growth. Learn how to improve your business and acquire new product segments without experiencing an increase of internal resources.
August 01, 2008 - Database marketing’s time is now, and as companies realize its importance the number of constituents will grow, meaning the database should be at the forefront of all new initiatives.
August 01, 2008 - View this videocast and gain exclusive insight into the launch of a major new release of Oracle's Enterprise Performance Management System (EPM).
April 01, 2008 - This paper seeks to help IT managers become proactive in managing their business-critical applications and drive application effectiveness in their organizations. It uncovers some of the greatest challenges found in management of business-criti…
NI LabVIEW is an open environment designed to make interfacing with any measurement hardware simple. With interactive assistants, code generation, and connectivity to thousands of devices, LabVIEW makes gathering data as simple as possible.
June 01, 2008 - Enterprise organizations need to take a serious look at end-to-end application performance management. This white paper discusses end-to-end application performance management for both web and mainframe solutions and how it impacts business.
September 01, 2008 - BusinessObjects offers one of the most powerful and extensive BI solution on the market, Corda CenterView provides one of the most flexible and innovative solutions for data visualization.
September 01, 2008 - Early-generation server load-balancing technology has proven to be an invaluable asset. This whitepaper is intended to serve as a guide for organizations looking to replace their early-generation Server Load Balancers (SLBs).
February 01, 2008 - Join SAP, Vistex, and your peers and learn firsthand how Sara Lee Foodservice implemented trade spend management by using SAP Incentive Administration and Paybacks & Chargebacks by Vistex. Hear about the tangible business process improvements and...
July 01, 2008 - Learn more about this integrated portfolio and client relationship management system: an end-to-end solution for accounting and reporting, client servicing and marketing.
June 01, 2008 - With Landslide Technologies, Aethon's selling process was formally defined within days and made clearly visible for every new hire to follow without requiring intensive training or repeated instructions.
February 22, 2008 - Mobility Express offers businesses the versatility to evolve and scale from a mobile foundation delivering business-grade wireless features to a sophisticated wireless network capable of supporting advanced mobility services and applications.
June 01, 2008 - Airgas was looking for a single solution that could ensure a quick return on investment, SAP NetWeaver MDM offered the broad functionality, robust architecture, and ability to manage rich product content that Airgas required.
July 01, 2008 - This whitepaper examines some of the key trends within the U.S. ATS market, and provides clear categorizations of some of the platforms vying for market share. This report also provides U.S. equities market share estimates and future projections.
Manufacturing web sites serve a dual role. Extranets keep suppliers and dealers productive and also provide media-rich B2C sites with personalized, engaging content and applications for brand-building and self service. To succeed, manufacturers like Audi, Toyota, and Nissan rely on Akamai.
Akamai Technologies managed services address core weaknesses of the public Internet, using the Akamai platform - 25,000 servers across 69 countries - to detect and avoid problem spots.
April 01, 2008 - Akamai’s Electronic Software Delivery solution is the industry-leading delivery platform for electronic software downloads and it helps companies enjoy superior business returns on their ESD investments.
Akamai solutions for high tech companies provide a high-quality user experience that improves the success of your online activities. Whether your goal is to increase downloading of electronic software or to drive greater adoption of your B2B portal, Akamai can deliver to your customers faster software and page download times across the globe.
Akamai solutions for high tech companies provide a predictable, high-quality user experience that measurably improves the success of your online activities.
Aldon Community Manager is a Web-based requirements and incident management solution. Aldon Community Manager monitors change requests, manages approvals, associates requirements and projects, and provides workflow templates and essential infrastructure.
April 01, 2008 - In May 2007, Fiserv Insurance Solutions surveyed IT leaders at some of the leading property & casualty insurance carriers in the United States. From our second annual survey we see new trends developing and others that continue because of their…
Alliance PocketPC:
For unmatched portability, this solution captures information needed for call assignments, providing support for administrative tasks that impact field productivity via a Windows CE 3.0 device.
Can be used in transmission-restricted areas and remote sites out-of-range for wireless links.
May 01, 2008 - This paper describes an easily implemented, nondisruptive, scalable, and comprehensive foundation for capturing data quality events as well as measuring and ultimately controlling data quality in the data warehouse.
September 01, 2008 - A top U.S. engineering & construction company adopted a virtualization strategy to consolidate its datacenters in order to securely deliver applications -- even in the most undeveloped and isolated areas of the world.
August 01, 2008 - Learn what an effective data governance program for governance, risk and compliance (GRC) consists of, as well as best practices, case studies and recommended technologies.
March 01, 2008 - Only Princeton Softech Optim™ provides proven, full-lifecycle capabilities for archiving and managing PeopleSoft Enterprise application data, with the broadest range of implementation options to ensure your success.
March 01, 2008 - Only Princeton Softech Optim™ Siebel Solution provides proven, full-lifecycle capabilities for archiving and managing Siebel application data, with the broadest range of implementation options to ensure your success.
March 01, 2008 - Only Princeton Softech Optim™ provides proven, full-lifecycle capabilities for archiving and managing application data, with the broadest range of implementation options to ensure your success.
March 01, 2008 - Only Princeton Softech Optim™ provides proven, full-lifecycle capabilities for archiving and managing Oracle E-Business Suite application data, with the broadest range of implementation options to ensure your success.
September 01, 2008 - Moving to a STP model gives Anchor General a critical advantage – issuing policies at the point of sale in hours rather than days.
February 01, 2008 - With the Azul solution, large eCommerce players have accelerated the deployment of their most demanding applications and are achieving greater performance, all while reducing infrastructure costs and complexity.
March 01, 2008 - Oracle Applications are a collection of enterprise business applications, including ERP, SCM, and CRM applications, all utilizing Oracle’s core relational database management system technologies.
October 01, 2008 - One of the biggest challenges today for infrastructure administrators is how to provide a secure, yet productive and supportable, environment. This white paper provides administrators with the starting place for designing security into the App-V infrastructure.
September 01, 2008 - This white paper details how each of the main ITIL areas can be applied specifically to IP address management (IPAM), and the benefits that can be achieved from using an ITIL management framework.
May 01, 2008 - This paper outlines the primary steps to building successful eCommerce architectures which include understanding the business drivers and IT challenges, creating a demand model and translating and incorporating both into the eCommerce architecture.
September 01, 2008 - This whitepaper examines the management issues of Big 4 NSM mega-suites (namely HP OpenView, IBM Tivoli, CA Unicenter and BMC Patrol) and discusses how a 21st century NSM solution can make your Operations team more productive.
September 01, 2008 - In today’s tough economic times, businesses face a daunting challenge: do everything possible to attract and retain customers. This paper examines eight strategies for creating a relationship with your customers that will keep them coming back.
July 01, 2008 - In a Webcast presentation, Noel, Ptak & Associates Analyst Richard Ptak assesses the outsourcing of systems management services and discusses the range of issues facing service providers.
Astea Alliance -supports the complete service lifecycle, and enables you to manage staff
and inventory more efficiently while providing higher levels of service to customers. It provides a single, unified view of all service transactions & gives you a wealth of decision support tools to continuously refine the quality of your service process.
Application Extensions include: Analytic facilities, which provide real-time analysis of business performance; Customer portals, allowing access to timely & accurate data about customer account or service orders; & Mobile capabilities, that empower field forces to fully participate in corporate goals for revenue optimization & customer retention.
Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.
November 01, 2006 - This Aberdeen Group benchmark report summarizes research conducted with call center, customer experience, and operations executives at over 150 companies. It outlines strategies, technology investments, practices, and innovations of best-in-class contact centers, and recommends specific improvement activities to help achieve contact center goals.
July 01, 2007 - The traditional call center supports four separate channels; web self-service, email, chat and voice. Aberdeen research shows that companies evaluating methods to reduce costs recognized the efficiencies of utilizing a single agent across all of the traditional channels.
April 21, 2008 - Virtualized environments are poised to provide significant operational benefits to enterprises, but they are not without their risks. The benefits must be evaluated from a security perspective to understand the risks and the possible security impacts.
July 01, 2008 - Learn how the Public Works Department of the City of Tacoma, Washington utilize Autodesk Geospatial to perform an array of time saving tasks that increase their bottom line.
September 01, 2008 - Everyone who uses AutoCAD® for infrastructure design and management should view this on-demand webcast to learn about AutoCAD® Map 3D 2009 software.
September 01, 2008 - Dell EqualLogic™ PS Series arrays and VMware® Site Recovery Manager (SRM) software provide integrated, cost-effective, automated site recovery and testing for enterprise data centers.
July 01, 2008 - This white paper examines the challenges faced today by SAP customers who are still manually processing sales orders as well as the outcomes of automated sales order processing-including time, labor and cost savings.
April 01, 2008 - The service desk is the first line of defense for reacting to IT issues, yet most organizations haven't designed their service desk properly. Read this white paper to learn about a solution that addresses this problem and help support your clie...
April 01, 2008 - The most mature IT organizations are those that strive to bring new levels of intelligent automation to their data centers, offloading as many support tasks possible in order to enable their staff to focus on what really matters.
July 01, 2008 - By converging real-time, near-real-time, and non-real-time business communication applications, Avaya Intelligent Communications can dramatically reduce cell phone expenses, taking Unified Communications to the next level.
